Job Description

Job Description

About the Role:

Are you ready to elevate your career? If so, we are looking for a Branch General Manager for our Miami, FL location. In this role, you will manage the profitability of your assigned territory from revenue to profitability across your client and customer base. You will directly manage all operations personnel and will work in close collaboration with the sales team in your territory to deliver excellent service and help close new client business. You will have full branch P&L responsibility and will direct the staff in the areas of service, warehouse/delivery, branch operations and client profitability. As the senior leader in your branch, you will serve as the single point of customer contact and accountability for issue resolution. If you are looking for an opportunity to grow your career and be part of a winning team, we’d like to meet you!

What you’ll do:

• Coordinate daily activities of warehouse and field operations employees (service, installation, & collection) either directly, through departmental supervisors, or regional partners
• Spend 20% - 40% of time in the field observing, coaching, and developing employees and/or attending client meetings with sales partners
• Drive execution and consistent process discipline with field operations personnel regarding all operations activities, and adherence to established standards
• Responsible for developing customer relationships, resolving concerns, and working with sales partners to assist with winning new business
• Develop and retain a talented and customer-focused team through goal setting and training employees on processes and procedures
• Full P&L responsibility, including developing and implementing plan for efficient use of branch resources
• Coordinate vehicle maintenance and replacement, as well as enforcement of company safe driving policy
• Reinforce culture of safety and ensure all employees are working in a manner that is compliant with our safety standards
• Carry out management responsibilities in accordance with WASH’s policies and applicable laws

What we’re looking for:

• Bachelor’s degree from a four-year college or university is preferred; or 6‐10 years related experience; or equivalent combination of education and experience. Management courses and seminars a plus
• Experience managing a multi-million-dollar operation in a service-based business preferred
• Some management experience leading a remote workforce preferred
• Experience working with P&Ls and financial reports
• Proficient with Microsoft Office. Must also possess a keen technological aptitude to quickly gain familiarity with custom software applications specific to WASH
• Exemplary verbal and written communication and presentation skills, including the ability to effectively present and communicate information in group meetings, and respond to questions from groups of managers, clients, and customers
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to set high standards, hold themselves and others accountable with a track record of building a winning culture
• Ability to accept and give constructive feedback and feel comfortable having difficult conversations when needed
• Valid driver’s license required

Why Choose Us:

• Impactful Role: provide strategic and operational branch direction using your management experience
• Innovative Solutions: assess branch performance to develop recommendations that support business strategies
• Diverse Responsibilities: willingness to perform essential field functions if required to maintain continuity and timelines of business and customer expectations
• Leadership Focused: use your leadership skills to empower others, develop a high performing team, and deliver results for associates, customers, and the business

Here's a little bit about us:

We are transforming the laundry experience with innovative technology, better options, and unparalleled service and support. We’ve been in the laundry business for more than 70 years, so you can trust our depth of knowledge and expertise. At WASH, people are at the center of everything we do. We’re committed to building a world-class team and creating a safe and healthy work environment in which our employees take pride.

Sustainability is woven into our fabric. We know that protecting the planet is the right thing to do and we’re taking steps to understand, reduce and offset our environmental footprint. By working to minimize waste and reduce risk in all parts of our business, we’re adding to the value of our company. At WASH, sustainability isn’t an outcome, it’s an ongoing process of finding ways to do things better. It’s a practice that helps us find new and innovative ways to serve our customers, protect the environment and position our company for a strong future.

Here’s a few highlights of the benefits you’ll enjoy:

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, paid floating holidays, paid sick time, and paid company holidays
• Paid time off to volunteer in our communities
• 401k plan with company contribution
• Employee Assistance Program
• Employee Referral Bonus Program
• Continuous training and career development

To apply please visit our Careers Page:

Please visit our company website at to learn more about WASH’s mission, vision, and core principles.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S.

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