Compliance Officer position available with the Florida Department of Agriculture and Consumer Services Division of Licensing. This open competitive opportunity is for a Compliance Officer to administer exceptional customer service and provide application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes. The successful applicant must pass a background screening, including fingerprinting, as a condition of employment.
A high school diploma or its equivalent and two (2) years of secretarial or clerical experience, administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations. College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience. An equivalent combination of education and experience which equals two (2) years can substitute for the above requirements.
Administers exceptional customer service by providing application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes. Applicant intake includes the following: maintaining the appointment calendar; examination and analysis of application and supporting documentation to verify completion; notarization administration of oath of the application; electronically scanning the applicant's fingerprints; digitally photographing the applicant; and payment processing. Issues and prints renewal licenses. Performs appropriate data entry to maintain records and statistics using a complex interactive computer database, specifically, the electronic document management system (EDMS). Responds to applicant and licensee inquiries regarding statutory and procedural eligibility requirements for applications and renewals. Interprets policies, procedures and applicable Florida Statues. Reviews applications, fingerprints and other documentation to determine the action(s) required to complete the processing of an application or renewal application. The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems. Assists hearing officers in conducting informal hearings held in the regional office, administers oath to hearing witnesses and performs appropriate data entry for hearing documents. Performs other related duties as required.
Knowledge of the principles and techniques of effective communication. Ability to review data for accuracy and completeness. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others. Knowledge of basic computer operations. Knowledge of Chapter 493 and section 790.06, FS.
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal holiday each year; State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options; Retirement plan options, including employer contributions; Flexible Spending Accounts; Tuition waivers; And more! For a complete list of benefits, visit
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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