Job Description

Job Description

Job Description

ON CALL Concierge / Receptionist Position Available:ON CALL - FILL IN AS NEEDED Morning, Afternoon and Evening ShiftsThe Ridge Pinehurst is looking for YOU if you’d consider yourself to be dedicated, hardworking, friendly, and you find joy in making a difference in someone’s life. We’re seeking qualified a full-time Concierge / Receptionist to be the welcoming first face or voice and brand ambassador to residents, families and visitors when they arrive at The Ridge Senior Living.

Don’t just listen to us, hear from Rita, one of our Concierges about her job: “There is always something to be grateful for: Having somewhere to go is a home. Having someone to love is a family. Having both is a blessing. The Ridge is my home away from home and I consider the Residents to be a part of my family.”

Why work as a Concierge / Receptionist with us at The Ridge Senior Living?

• Strong culture - These aren’t just buzz words…we really do have an incredible culture! Our employees report being "highly satisfied" working at The Ridge.
• The Ridge believes growing a company means helping people grow, personally and professionally.
• Constantly seeking new and better ways to do things — to stay on the leading edge.
• Generous benefits package – Employee-only health, dental and vision coverage for as low as $37/month! Add your family to your plan as well. Plus, life insurance, short and long-term disability insurance and an employee assistance program. 401k, a generous PTO policy and the ability to pick your own holidays.
• Free access to a gym and pool! Plus, deeply discounted rates on salon/massage services and gourmet meals!
• Work/life balance is not only valued but encouraged.
• Core Values - Gratitude, Teamwork, Family, Connection, Integrity and more.

About The Ridge Senior Living

The Ridge Senior Living is a boutique family of luxury senior living communities in Salt Lake City, Utah and Lakewood, Colorado. The Mission of The Ridge Senior Living is to consistently craft a living experience that seniors can’t get anywhere else. This mission is made reality by successful, caring individuals who are actively involved in the daily successes of the communities. There is a warmth here that is fostered by devoted team members who serve from the heart. Team members have the autonomy and expectation to meet residents’ individual needs.

Benefits of being a Concierge / Receptionist at The Ridge:

The Ridge Senior Living offers a great benefits package for qualifying full-time team members. A variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k)-retirement plan, work/life balance benefits like picking your own holidays and paid time off. You can obtain medical, dental, vision, life and short-term disability insurance all for only $37 per month!

Responsibilities of a Concierge / Receptionist:

• Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.
• Responsible for ensuring that residents, team members, family members, visitors and vendor follow all community communicable disease protocols. This includes ensuring the recording of all temperatures taken.
• Responsible for assisting residents, family members, and guests with general requests.
• Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
• Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner.
• Display knowledge of the services and programs and other pertinent information regarding the property.
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
• Process incoming mail and packages. Distribute mail to appropriate mailboxes.
• Other duties as assigned.

Qualifications of the ideal Concierge / Receptionist:

• Dedication to and passion to serve seniors and team members with excellent customer service skills, a high level of energy and compassion.
• Demonstrate good judgment, problem solving and decision-making skills.
• Encourage teamwork through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Excellent communication skills, including active listening.
• Receptionist/Front desk experience.
• Ability to speak, write and read English.
• Minimum two years of experience in a related position, Experience in long-term care industry is preferred.
• High School education is required.

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