Job Description

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Director, Corporate Talent Acquisition at Norwegian Cruise Line Holdings

JOB SUMMARY: The Director of Tactical Pricing will lead the pricing function, ensuring timely and accurate execution of fare actions, inventory controls, and Revenue Management System (RMS) calibration. This role oversees a team of analysts and managers focused on optimizing revenue through effective pricing operations, while partnering closely with commercial, technical, and systems teams to support broader business goals and ensure alignment across functions.

Responsibilities

• Manage the execution of fare changes, promotions, inventory controls.
• Lead daily Revenue Management System (RMS) review and validation processes to ensure system recommendations are prioritized and implemented accurately.
• Monitor inventory actions (e.g., guaranteed cabins, upgrades, Plusgrade, reassignment) to support yield goals and product availability.
• Manage Revenue Management System (RMS) calibration cycles and define operational thresholds to maximize system accuracy and pricing responsiveness.
• Supervise a team of pricing analysts/managers and ensure adherence to pricing procedures, deadlines, and data integrity.
• Provide ongoing training and coaching, emphasizing system fluency, and cross-functional accountability.
• Review fare setup issues and booking system discrepancies to drive resolution and continuous improvement.
• Synthesize booking trends, demand shifts, and pricing actions into reports and insights for senior stakeholders.
• Oversee competitor tracking and macro trend reviews, guiding timely tactical adjustments.
• Serve as the primary contact for interpreting pricing results and contextualizing actions within commercial planning forums.
• Lead the end-to-end pricing setup process during RMS updates, seasonal transitions, or itinerary launches.
• Partner with IT, business analytics, and data science teams to enhance calibration logic, user experience, and dashboard performance metrics.
• Identify automation and standardization opportunities to improve accuracy and reduce cycle time across the pricing workflow.
• Align closely with Revenue Management, Marketing, Sales, and Finance to coordinate tactical promotions, booking controls, and deployment plans.
• Partner with Revenue Management Operations on upgrades, voyage extension strategies, and capacity utilization.
• Represent pricing in cross-departmental initiatives, including systems upgrades and process reengineering.
• Perform ad-hoc pricing and revenue analysis.
• Perform other job-related functions as assigned.

Qualifications

• DEGREE TYPE: Bachelors Degree
• FIELD(S) OF STUDY: Business, Finance, Economics, Data Science, or a related field; advanced degree (MBA, MS) preferred.
• EXPERIENCE: Minimum 7 years of pricing, revenue management, or operations experience in the travel, cruise, or hospitality industry. Minimum 3 years of experience managing a team or function.
• COMPETENCIES/SKILLS: Expertise with Revenue Management Systems (e.g., PROS, Sabre, IDeaS) and data/reporting tools (e.g., Excel, SQL, Tableau, Power BI).
• Strong command of data quality, best practices, system workflows, and operational processes.
• Excellent communication and leadership skills, with the ability to manage execution while influencing strategy.

To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

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