Job Description

Benefits:

Competitive salary

Opportunity for advancement

Paid time off

Job Title: DME Order Processing Specialist

About us

Parker Medical Supplies LLC is a small business in Wall Street New York, NY. We are professional, agile and our goal is to assist our patients with acquiring much needed medical Supplies. We work with directly with CMS to stay in compliance to submit the medical equipment to the patients Medicare policy and any secondary insurance plan.

Our work environment includes:

Modern office setting

Growth opportunities

Responsibilities:

Order Processing:

• Review and verify all incoming orders and documents.
• Confirm patient and insurance details using our verification system.
• Process orders accurately with our vendors.

Other Responsibilities

• Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries, creating return labels and mailing them out in a timely manner.
• Handle outbound calling to follow up with customers or provide updates on their requests
• Analyze customer needs and provide appropriate solutions or recommendations
• Maintain accurate and detailed records for CMS guidelines and policy requirements
• Collaborate with other team members to resolve customer issues in a timely manner
• Stay up-to-date on product knowledge and company policies to effectively assist customers
• Travel to our office and other locations as required for training, meetings, or operational support.

Experience:

• Previous experience in an insurance or DME customer service role is preferred.

-Understanding of Medicare complaint process and record keeping process.

• Excellent communication skills, both verbal and written

• Strong problem-solving abilities and the ability to think critically.

• Proficient computer skills, including experience with CRM software or similar systems.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Positive attitude and a desire to provide outstanding service to customers.

• Ability to work with minimal supervision after training is complete

We offer competitive compensation, opportunities for career growth within our organization. If you are a motivated individual with a passion for customer service, we would love to hear from you. Apply today to join our team!

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: No more than 40 hours per week

Schedule:

Day shift

Monday to Friday 9-5

Experience:

• 1–2 years of medical billing or DME order processing experience is preferred.

Work Location:

Wall Street New York, NY 10005 (Required)

In Person Required (No Remote)

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