Job Description
Overview
Friesen Chrysler Dodge Jeep Ram is seeking an experienced, motivated, and detail-oriented Finance & Insurance (F&I) Manager to join our leadership team. The ideal candidate will have a strong background in automotive financing, excellent communication skills, and the ability to create a positive and transparent experience for every customer. As an F&I Manager, you will be responsible for securing financing, presenting protection products, ensuring compliance, and supporting the sales team in achieving dealership goals.
ResponsibilitiesManage the entire vehicle financing and contract process for customers.
Present and clearly explain extended warranties, protection packages, GAP coverage, and other F&I products.
Work closely with lenders to obtain competitive financing and approval options.
Ensure all deals are compliant with federal, state, and dealership regulations (including accurate paperwork and proper disclosures).
Review all sales contracts for accuracy before submission.
Maintain strong relationships with financial institutions and lenders.
Support the sales team by helping structure deals that maximize profitability while maintaining customer satisfaction.
Protect customer information and uphold strict confidentiality policies.
Track and report F&I performance metrics, product penetration, and profitability.
Stay knowledgeable about incentive programs, rate changes, compliance requirements, and industry trends.
Provide exceptional customer service by guiding customers through the finance process with clarity and professionalism.
Prior automotive F&I experience strongly preferred.
Strong understanding of lender guidelines, credit applications, lease/loan structures, and F&I regulations.
Excellent communication, negotiation, and interpersonal skills.
Ability to maintain accuracy, meet deadlines, and multitask in a fast-paced environment.
Professional appearance and strong ethical standards.
Experience with dealership management software (CDK, Reynolds, or similar) preferred.
Valid driver’s license and clean driving record.
Competitive pay plan with commission opportunities.
Health, dental, and vision insurance options.
Paid holidays and paid time off.
401(k) with employer match.
Ongoing training and opportunities for professional development within the Friesen Automotive group.
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