Job Description

Job Description

Valley Asphalt is looking for an IT Support Specialist to join our team!

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Key Benefits:

• $0 Deductible health insurance with low-cost premiums
• Profit Sharing
• 401k with market-leading employer match
• Dental and vision coverage
• Paid Time Off: 18 days starting in year one
• Paid holidays
• Tuition Reimbursement
• Additional company-paid benefits includes Short Term/Long Term Disability -and Life Insurance

Our Information Technology Division will provide you with consistent work diversity and will allow you to own the projects you are working on. The company provides the available resources needed to perform the job effectively.

How you will make an impact: 

• Correspond and follow up on technical support incidents and requests submitted via incident management portal, phone, email, and walk-ups.
• Independently investigate and implement appropriate solutions to technical issues. 
• Deliver IT support for a variety of business class hardware, software and IT solutions.
• Provide support for networking and a variety of Microsoft Software (Windows OS’s, Microsoft Office Suite).
• Recognize and identify reoccurring problems, creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement.
• Perform basic user administration in a client server environment.
• Maintain IT procedures and documentation.
• Maintain equipment inventory.

Core Skills and Competencies:

• Strong customer service skills with a professional, respectful, and courteous approach to assisting end users.
• Proficient in diagnosing, troubleshooting, and resolving hardware, software, and network issues across various devices including Windows OS computers, smartphones, laptops, and tablets.
• Ability to perform software and hardware installation and maintenance tasks.
• Experience using Incident Management systems to log, track, update, and resolve technical support requests.
• Skilled in account administration tasks such as password resets and account unlocks.
• Excellent communication skills to guide end users through diagnostic procedures and provide clear technical instructions.
• Problem-solving aptitude with the ability to anticipate and proactively resolve issues before escalation.
• Capability to prioritize, triage, and escalate more complex technical issues appropriately.
• Knowledgeable in IT policies and responsible asset management.

Key Responsibilities:

• Act as the primary point of contact for IT support requests, delivering timely and efficient solutions.
• Provide one-on-one technical support to end users with a focus on customer satisfaction.
• Troubleshoot network connectivity and peripheral device issues.
• Manage account access and permissions for network resources.
• Maintain detailed and accurate incident logs, ensuring all parties are informed of status updates.
• Follow up with users after resolution to confirm issue closure and satisfaction.
• Collaborate with IT team members by escalating specialized issues when necessary.
• Contribute to maintaining a problem resolution knowledge base.
• Support IT projects, site installations, and company events, including occasional travel and extended hours as required.
• Exhibit professionalism, maturity, patience, and excellent communication throughout all interactions.

EOE/M/F/Disabled/Veteran/DFSP

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