Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides G round H andling, C argo H andling, and P assenger S ervices to over 300 million passengers annually. Our mission is simple To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.?
W e believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show Y ou C are, Do the Ri ght T hing s and Win as a T eam, and w e are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.??
Job Summary
The Lounge Supervisor is responsible for oversight of the lounge operations by ensuring exceptional customer service levels are met through proactive monitoring and supervision of employees and suppliers while fostering strong working relationships with Airline partners.
The expected pay rate is $20/hr. Full-tim e employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
Execute and enforce Swissports policies to ensure the lounge operations are compliant with airport, company, and regulatory requirements
Proactive Safety Reporting (SMT); initiate and lead incident investigations when required
Schedule/adjust manpower assignments based upon operational needs while monitoring adherence to meals and rest break policies
Clear daily time card exceptions/corrections and review attendance infractions
Partner with training department to facilitate on-job training for new hires
Liaise with Airline Customers as their main point of contact for Swissport
Weekly invoicing on business revenue
Coach, counsel and take appropriate disciplinary action as needed for subordinate employees
Supervise all lounge agents regarding the day to day operations of the lounge
Attend to and resolve customer concerns and/or complaints
Greeting, engaging with and registering customers at reception
Daily stock/inventory level monitoring and ordering
Other duties as assigned
Your profile
Must be 21 years of age or older
High school diploma or equivalent
Minimum 2 years experience in a supervisory role and/or lounge operations
Reliable transportation to and from the airport
Able to lift 50 lbs without assistance
Physically able to be on your feet during an entire shift (8 hrs); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
Positive attitude and willingness to get along with co-workers
Ability to pass a 10 yr. federal background check
Professional personality and strong customer service knowledge
What we offer
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color , religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status .
Visit our website at ? to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
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