Operations Support Specialist Job at Jimmy John's, Normal, IL

Sk9BMGpKbGE3QklVY2J4QTJiSjBqMWRVNWc9PQ==
  • Jimmy John's
  • Normal, IL

Job Description

Operations Support Specialist

Status: Full-time

Location: 1717

Fort Jesse Rd, Normal Il 61761

Reports to: Operations Support Manager

Department: Operations

About the Role

The Operations Support Specialist helps our stores run smoothly by managing special projects, improving costs, and supporting field teams. This role owns driver/vehicle programs, vendor coordination, oversees recruiting, and training labor allocations. You’ll partner with Directors, DMs, and GMs to turn data into action and keep our standards high.

What You'll Do

• Lead special and quarterly Ops Support projects (including cost-improvement initiatives).

• Maintain the Driver Mileage Reimbursement (DMR) policy and process. Oversee vehicle/driver documentation, audits, and communication to stores. Will also oversee tips and mileage distribution and MVR process.

• Serve as the first point of contact for assigned vendors. Resolve issues, and ensure on-time delivery and service.

• Coordinate Recruiting, Fast Track & Amplified training, and CMX compliance. Support store performance rankings and share best practices.

• Keep district/store depth charts current. Plan training labor allocations with DMs and Directors to meet opening, staffing, and ramp-up needs.

• Work closely with Operations, HR, Finance, and Marketing on cross-implementation of projects.

What You'll Bring

• Project coordination, or store support (QSR/retail preferred).

• Strong organizer who can manage multiple workstreams and deadlines.

• Comfortable with Excel/Sheets, PowerBI or dashboards, and ticketing/workstream tools.

• Clear, friendly communicator, written and verbal.

• Problem solver who uses data and follows through.

• Valid driver’s license; occasional travel to stores as needed.

This Franchisee is an affiliate of several entities which independently own and operate Jimmy John’s Sandwiches franchise locations. Our company is based in Illinois, operating 90+ Jimmy John’s stores in 6 states (Texas, Illinois, Wisconsin, Ohio, North Carolina, and South Carolina) and we are continuing to grow with new store development and acquisitions. We strive to be the BEST Jimmy John’s Franchisee group, deliver EXCEPTIONAL customer service and provide GREAT CAREER OPPORTUNITIES to our employees.

Job Tags

Full time, Part time,

Similar Jobs

All's Well Healthcare Services - Travel

Travel Nurse RN - ICU - Intensive Care Unit Job at All's Well Healthcare Services - Travel

 ...Job Description All's Well Healthcare Services - Travel is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Lodi, California. Job Description & Requirements Specialty: ICU - Intensive Care Unit Discipline: RN Duration: 13... 

Revantage Corporate Services

Accounting Intern, Summer 2026 Job at Revantage Corporate Services

 ...professional growth. Why This Internship Is Valuable Our Accounting interns are hired for a 10-week immersive experience serving in a...  ...on a variety of projects that directly impact the business. Summer interns are immediately a part of our collaborative culture and... 

Bella Baby Photography

Photographer Job at Bella Baby Photography

 ...Many can take a photo, but few can tell a story. Our mission as a company is to hire talented photographers who are passionate about their work, eager to hone their skills and embrace their creative expression. Our photographers produce exceptionally beautiful photographs... 

SPECTRUM

Part-Time Retail Sales Consultant Job at SPECTRUM

 ...all while paving the way for a long and rewarding career with us. Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and... 

Premier Medical Staffing Services

Travel Nurse RN - Home Health Job at Premier Medical Staffing Services

 ...Job Description Premier Medical Staffing Services is seeking a travel nurse RN Home Health for a travel nursing job in West Allis, Wisconsin. Job Description & Requirements ~ Specialty: Home Health ~ Discipline: RN ~ Start Date: 11/03/2025~ Duration: 1...