Job Description

Order Processing Specialist

We are seeking a customer-focused Order Processing Specialist to provide exceptional service to clients by ensuring their needs are met promptly and efficiently. This role requires excellent communication skills, a strong attention to detail, and the ability to work collaboratively with various departments.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Utilize ERP System to process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with the sales, production, and shipping departments to ensure timely delivery of products.
• Resolve customer complaints and issues in a professional and courteous manner.
• Provide product information and support to customers.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in training programs to stay updated on product knowledge and company offerings.
• Serve as the primary point of contact for assigned customer accounts, managing all communications and support needs.
• Coordinate and communicate changes to orders or delivery timelines with both customers and internal teams.
• Interpret and relay customer-specific requirements across departments.
• Enter and manage customer sales orders in the ERP system with a focus on accuracy and timeliness.
• Monitor and resolve daily EDI order issues; maintain and update customer portals as needed.
• Collaborate with production scheduling to align delivery timelines with manufacturing priorities.
• Track finished goods inventory and recommend adjustments to meet customer demand.
• Report on key performance indicators such as on-time delivery, backlog status, and service trends.
• Support product launches, including setup of new items, shipping locations, and routing requirements.
• Contribute to the development of order processing procedures and contingency plans.
• Identify service gaps and propose solutions to support continuous improvement initiatives.

Essential Skills

• 3+ years of proven experience in a customer service role, preferably in a manufacturing or industrial setting.
• ERP experience, ideally with SAP or Plex.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.

Additional Skills & Qualifications

• Strong organizational and multitasking skills.
• Strong problem-solving abilities and attention to detail.
• Experience with OEM portals
• Familiarity with EDI standards is a huge plus

Pay and Benefits

The pay range for this position is $55000.00 - $70000.00/yr. Comprehensive Benefits Package: Employees receive a range of benefits including health insurance, dental and vision coverage, and retirement plans.

Workplace Type

This is a fully onsite position in Saline,MI.

Application Deadline

This position is anticipated to close on Sep 1, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Job Tags

Similar Jobs