Job Description
Title: Retail Dining Food Service Manager
Employee Classification: Food Service Manager
Campus: University of North Texas
Division: UNT-Student Affairs
SubDivision-Department: UNT-Dining Service
Department: UNT-Dining-Retail-163710
Job Location: Denton
Salary: salary commensurate with experience
FTE: 1.000000
Retirement Eligibility: TRS Eligible About Us - Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at .
Department Summary It's About the Food!
Why work for UNT Dining? Our employees explain. - YouTube
As the largest self-supported food service department in North Texas, UNT Dining Services is setting the standard for campus dining. With five Dining Halls, more than 20 retail locations, an upscale restaurant, a hydroponic garden, a central scratch bakery, and full-service catering, the department is led by a team of professionally trained chefs and hospitality experts. UNT is recognized as a national leader in university dining, known for its innovative, trendsetting approach and award-winning culinary talent.
UNT Dining Services is home to Mean Greens Café, the nation's first 100% vegan collegiate dining hall, and Kitchen West, Texas' first and only university dining hall certified Free From™ the Big 8 food allergens and gluten. In 2021, UNT introduced Eagle Landing, the university's first standalone dining hall, inspired by urban food halls and featuring seven distinct restaurant concepts-all available for a single Meal Plan swipe.
Recognized for excellence, UNT was ranked No. 2 nationwide for best college food by Delish.com. The department is also the proud recipient of the prestigious Loyal E. Horton Award and the Vegan Recipe Award from the National Association of College and University Food Services. As a founding member of the Menus of Change University Research Collaborative, UNT plays an active role in pioneering research on plant-forward diets, food waste reduction, and consumer food choices, all while advancing the principles of healthy, sustainable menus.
Position Overview The Retail Dining Food Service Manager plays a key leadership role in supporting the University of North Texas' mission by delivering a high-quality campus dining experience. This role is responsible for overseeing food quality, customer service, and the daily operations of assigned areas within Retail Dining or Catering. Retail Operations may include national brand concepts, in-house formats, and signature designs. The position ensures customer satisfaction and retention, supports UNT Dining's mission and values, and upholds national brand standards. Key responsibilities include driving operational efficiency, supporting revenue growth, and securing all products, equipment, and assets during closing procedures.
Minimum Qualifications Associate's degree in related field and two years of experience in food service management; or any equivalent combination of education, training, and experience.
Knowledge, Skills and Abilities Seeking a candidate with extensive knowledge of large-scale food preparation, food service management, sanitation standards, and food safety practices. Must be skilled in advanced food preparation techniques, proper service etiquette, and the safe use of kitchen equipment. The ideal candidate will have experience training, supervising, and evaluating staff, a strong commitment to compliance with documented service and production standards, and the ability to recognize when to seek assistance.
Preferred Qualifications Previous experience in retail food service management
Experience managing branded concepts (e.g., Starbucks, Chick-fil-A, Burger King).
Required License/Registration/Certifications Job Duties Oversees food quality and presentation to ensure alignment with established standards and the expectations of the campus community in the assigned retail dining location. Develop and implement strategies to enhance service quality and refine food offerings based on supervisory feedback.
Provide comprehensive training by equipping staff with the skills needed for exceptional service and food safety. Creates a collaborative and supportive team culture that encourages open communication and employee engagement.
Adheres to all University policies, health codes, and safety standards, regularly reviewing practices to ensure adherence.
Physical Requirements Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.
Lifting and moving objects up to 100 pounds or more.
Moving about to accomplish tasks or moving from one worksite to another.
Communicating with others to exchange information.
Environmental Hazards No adverse environmental conditions expected.
Work Schedule Hours Vary
Driving University Vehicle No
Security Sensitive This is a Security Sensitive Position.
Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits For information regarding our Benefits, click here .
EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.
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