Job Description

Job Description

Job Description

Key Responsibilities

Front Desk & Customer Service

• Greet clients warmly upon arrival and ensure they feel welcomed.
• Answer phone calls, emails, and messages promptly and professionally.
• Provide information on salon services, stylists, pricing, and promotions.
• Manage check-in and check-out procedures for clients.
• Address customer inquiries, concerns, or complaints with professionalism.

Appointment Scheduling & Coordination

• Schedule, confirm, and update client appointments using salon software.
• Maintain an organized appointment calendar to maximize productivity.
• Coordinate with stylists and other staff to manage schedules and avoid conflicts.
• Remind clients of upcoming appointments (via text and email).

Administrative Duties

• Maintain accurate client records, preferences, and visit history.
• Handle cash, credit card, and digital payments; issue receipts and balance daily cash reports.
• Manage salon inventory and front-desk supplies.
• Assist with daily opening and closing procedures.
• Prepare reports on appointments, cancellations, and sales as requested.

Sales & Promotion

• Upsell salon products and services when appropriate.
• Maintain attractive product displays at the front desk.
• Inform clients of ongoing promotions, memberships, or loyalty programs.

Salon Cleanliness & Organization

• Keep the reception and waiting area tidy, clean, and welcoming at all times.
• Ensure retail areas are clean and neatly displayed.
• Report maintenance or cleaning needs promptly.

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