Job Description

Job Description

Job Description

ServiceNow Developer
*Local to Harrisburg, PA only please
*This is a hybrid position with 2 days/week onsite or as needed
*We are not considering Corp-to-Corp (C2C) arrangements for this position

• ServiceNow Developer is responsible for collaborating with commonwealth personnel with the ITSM bureau across the Office of Administration bureaus System Specialists SMEs and Suppliers.
• The Product Specialist will work closely with Process Owner Business Analysts ServiceNow Administrators and other ServiceNow Developers within the client.
• Certification by ServiceNow as a ServiceNow Certified Developer is preferred but not a mandatory requirement.

• Design develop and implement ServiceNow applications and integrations.
• Customize core ITSM applications such as Incident Problem Change Request and CMDB.
• Develop and maintain custom applications/modules using ServiceNow Studio.
• Create workflows business rules client scripts UI policies/actions and automated tasks.
• Integrate ServiceNow with third-party tools via REST/SOAP APIs and MID Server.
• Collaborate with Business Analysts and stakeholders to gather and clarify requirements.
• Develop reports dashboards and performance analytics widgets.
• Perform code reviews unit testing and maintain code quality and security.
• Maintain documentation on configurations customizations and system architecture.
• Documents all work for future reference.
• Able to work in a team environment.
• Able to communicate effectively orally and in writing.
• Participate in Agile/Scrum development cycles and sprints.

• Hands-on ServiceNow development experience, Required 5 Years
• Bachelor's degree in computer science, Information Systems, or related field., Required
• Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices., Required
• Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay)., Required
• Familiarity with Agile/Scrum methodologies., Required
• ServiceNow Certified System Administrator (CSA), Required
• ServiceNow Certified Application Developer (CAD), Desired
• ServiceNow Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery), Desired
• Experience with Automated Test Framework (ATF), Desired
• Exposure to ServiceNow App Engine and Flow Designer., Desired
• Understanding of CMDB and Discovery., Desired
• Knowledge of Employee Service Portal and custom widget development, Desired

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