Job Description

Job Description

Job Description

Description:

A valet in the hospitality industry is responsible for greeting guests upon arrival, professionally parking and retrieving their vehicles, assisting with luggage, and providing exceptional customer service, ensuring a positive first and last impression while adhering to all safety procedures and maintaining a clean parking area; essentially acting as a front-line ambassador for the establishment, often requiring a valid driver's license and a clean driving record.

Key Responsibilities:

• Guest Greeting: Warmly welcome guests upon arrival, open car doors, and assist with luggage as needed.
• Vehicle Parking: Safely and efficiently park guest vehicles in designated areas, following proper parking procedures.
• Vehicle Retrieval: Promptly retrieve guest vehicles upon request, ensuring they are ready for departure.
• Claim Ticket System: Issue and manage valet parking tickets, accurately recording vehicle details.
• Customer Service: Address guest inquiries, provide directions, and offer local recommendations.
• Luggage Handling: Assist guests with loading and unloading luggage as required.
• Traffic Management: Direct vehicle flow in the parking area, ensuring smooth operations.
• Safety Compliance: Adhere to all safety regulations regarding vehicle handling and parking lot procedures.
• Appearance and Demeanor: Maintain a professional appearance and positive attitude at all times.

Required Skills:

• Excellent customer service skills
• Strong driving abilities with a clean driving record
• Ability to navigate and manage multiple vehicles efficiently
• Attention to detail and organizational skills
• Physical stamina to stand and walk for extended periods
• Effective communication skills
• Ability to handle cash transactions accurately

Work Environment:

• Primarily outdoors, exposed to various weather conditions
• Frequent interaction with guests
• May involve lifting luggage and other items

Success Factors:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

Safety and Security

• Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
• Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.
• Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

Additional Responsibilities:

• Any other duties assigned by Supervisor.

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