Role: Ticket Resolution Agent Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description Review, research, and analyze routine to moderate ticketed issues for taxpayer inquiries. Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids. Email appropriate documents to taxpayers regarding inquiry requests. Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request. Document and track daily production utilizing tools as outlined and required. Utilize all software, databases, systems and scripts as outlined in standard work. Attend and participate in training, meetings, and huddles as required. This is a fully remote position requiring internet access with sufficient bandwidth to handle applications required for the job duties. Candidates must live in the Phoenix area and be able to attend 1st day orientation in person. Skills Required Basic math and computer skills Google Suite proficiency Microsoft Word and Excel proficiency Skills Preferred Communicating, both written and verbal Interpersonal communication Retaining knowledge Creative problem solving Multi-tasking, attention to detail and organization Experience Required The ideal/preferred candidate has any combination of training and experience that meet the knowledge, skills, and abilities listed above. Education Required High school diploma or equivalent.
IMMEDIATE OPENINGS! Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace community that cares...
...Chief Financial Officer (CFO) About the Company Respected food & beverage manufacturing company Industry Food & Beverages Type Privately Held About the Role The Company is in search of a Chief Financial Officer (CFO) to take on a pivotal role in...
...Job Description Physician Assistant - Staten Island, NY Job Type: Full-time Job Description The Physician Assistant will be responsible for a continuum of quality patient care, and rehabilitation to their patients. This is a full-time opportunity with a competitive...
...Job Description Host Healthcare is seeking a travel nurse RN Research / Clinical Research for a travel nursing job in Dallas, Texas. Job Description & Requirements ~ Specialty: Research / Clinical Research ~ Discipline: RN ~ Start Date: ASAP ~ Duration...
...Job Description: GardaWorld Security Services is Now Hiring a Tactical Security Ambassador! Ready to suit up as a Tactical Security Guard? What matters most in a role like this is your ability to read the environment, anticipate risk, and act accordingly. Tell us...