Job Description

HYBRID WORK FROM HOME AND ON-SITE CAREER THAT HELPS SAVE LIVES

Must live in Oklahoma City area to be considered

Are you interested in a career that allows you to work from home and on-site to be part of a life-saving mission? Our Blood Institute is looking for Donor Care Representatives to contact and schedule appointments with current blood donors to help support our lifesaving mission. A successful candidate must have a high school diploma or equivalent, pleasant voice and professional manner and ability to effectively communicate and speak clearly to the public over the phone. Also, candidates must have home internet and cell phone and Our Blood Institute will provide a computer for work purposes.

Location: Hybird - Work from home and on-site (On-site training )

Pay: $15.00 an hour or based on education and/or experience; $500 bonus after 6 months and $1,000 bonus after 1 year!

Days: Monday through Friday

Hours: 8:00 a.m. to 5:00 p.m.

Position:

Donor Care Representative's follows assignments to communicate with our donors on an individual basis for the purpose of gaining commitment to support Our Blood Institute's lifesaving mission. A Donor Care Representative is responsible for providing accurate information and maintaining records, documenting outcomes, appointments & all donor communications.

Qualifications:

• High school diploma or equivalent required
• Must have home internet
• Must have cell phone
• Pleasant voice and professional manner required
• 1 year previous experience in customer service or telemarketing or sales position preferred
• Flexibility to work unscheduled or long hours in response to a crisis or special blood needs
• Ability to effectively communicate & speak clearly to the public over the phone
• Good Listening Skills

Primary Responsibilities:

• Call donors on assigned lists for the purpose of gaining commitment for donation
• Meet calls per hour, appointments rate and show rate standards for Donor Care Representative I level
• Work from open call lists as assigned using appropriate brand identity and promotional information in communications
• Follow scripts & talking points as directed
• Leave quality recorded messages with accurate information
• Schedule donor procedure appointments in accordance with donor commitment
• Record information in a neat, accurate and timely manner
• Make follow-up and reminder calls
• Answer incoming calls, routing and assisting callers as appropriate
• Educate donors about automated donation procedures as instructed working to gain commitment for the donor to "power up" & donate through an automated procedure
• Consistently maintain a high level of customer service in all outbound or inbound calls with a pleasant attitude and appropriate follow-up on concerns and requests
• Maintain confidentiality about all medical and other private donor, client, and business information
• Maintain and update donor call profiles through accurate data entry
• Route medical questions through appropriate channels
• Maintain a high standard of integrity and confidence in all communication with donors
• Comply with all applicable compliance, safety directives and regulations

Click the link below to learn fun facts about working for Our Blood Institute!

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