Job Description

NorthHill Technology Resources has an immediate need for a Salesforce Consultant with experience in Field Service Management (Salesforce FSM). This is a remote opportunity, must be willing to work on EST hours. This is a high-visibility role, the ideal candidate will have extensive implementation experience, preferably in a health care setting.

Salesforce FSM Consultant
Key Responsibilities:

• Lead end-to-end implementation of Salesforce Field Service Management solutions.
• Collaborate with stakeholders to gather requirements and design FSM workflows, service territories, work orders, and mobile workforce management.
• Configure and customize Salesforce FSM features including territory management, scheduling policies, dispatcher console, service appointments, and mobile app.
• Integrate FSM with other Service Cloud and third-party systems including MuleSoft.
• Develop and maintain documentation including solution design, configuration guides, and training materials.
• Provide post-implementation support and continuous improvement recommendations.

 
Required Qualifications:

• 5+ years of experience in Salesforce consulting or administration, with at least 2-3 years focused on Field Service Management.
• Salesforce certifications such as Field Service Consultant, Administrator, or Platform App Builder.
• Strong understanding of FSM components: Territory planning, Scheduling Policies, Optimization techniques, Service Appointments with multi-modality and Mobile App.
• Experience with declarative tools (Flows, Process Builder) and basic Apex/Lightning components.
• Ability to guide other developers with their technical tasks
• Excellent communication and stakeholder management skills.
• Ability to work independently and in cross-functional teams.
• Experience in healthcare industry
• Familiarity with Salesforce Maps, Einstein Analytics, or AI-driven scheduling.
• Knowledge of integration tools like MuleSoft, REST/SOAP APIs.
• Agile/Scrum project experience.

Job Tags

Immediate start, Remote work,

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